FAQs

How can I contact Asiryx?

You can email us at shopasiryx@gmail.com, and our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

All orders are shipped from our warehouse in Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering.

  • Requests after this time cannot be accepted.

  • Once you receive your order, you can return it for a full refund if needed.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

  • Orders are processed between Monday and Friday.

  • Please allow extra time during holidays or sale seasons.

  • Orders will be processed within 1–3 business days from the order date and shipped the following day.

  • Note: We do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take 2–4 weeks to arrive.

What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

  • Prices on our site are listed tax-free in GBP.

  • You may be required to pay import duties, taxes, and customs fees once your order arrives at its final destination.

  • These charges are determined by your local customs office and are your responsibility.

  • We are not responsible for delays caused by customs in your country.

For more details, please contact your local customs office.